Delivery and returns
SHIPPING
Packages are generally sent 2 days after payment. We use Colissimo or UPS services which both provide you with a tracking number (signature required).
The tracking link is available in your Customer account.
Please note that there will be no deliver on Saturday with UPS.
Shipping fees include preparation and packaging costs. These are fixed costs, whereas delivery depends on the weight of the package.
Orders are shipped from France. For deliveries outside of the European Union (including DROM-COM), items are sold excluding French VAT, customs fees and import taxes may be charged to the customer.
RETURN
LodinG must be informed of return within 15 days after the reception of the order. The parcel must be shipped within 30 days after its reception.
With the exception of a mistake in preparation, return shipping fees are at the expense of the customer.
Other than defective items, all returned articles must be received in their new and original condition to be considered for a refund or exchange. Original packaging and labels must be accompanied with the package.
Please ensure the shoes are:
- In their brand new state : Not worn, especially no foles on the leather, nor traces on the soles.
- Returned in their original packaging and in new condition.
Any product showing signs of wear or damage will be refused and returned to the customer without any right to a refund or exchange.
We recommend that you send us the articles by registered package with acknowledgement of receipt.
Otherwise, LODING cannot be responsible for loss, refund or exchange.
Please indicate your name and your order reference with your package.
Our return address is:
LODING
Service Clients E-Shop
1, rue Alsace Lorraine
31000 Toulouse
FRANCE
For return from countries outside the European Union
Put into a transparent pocket sticked on the package the following documents :
- For your customs form, please indicate "Return" on the form
- Add 3 copies of order's invoice
- Add a copy of the customs fee receipt you received with your package, which indicates you already paid the customs.
If the above conditions are not met, LodinG reserves the right to refuse the package and return it to its sender.
Exchange
For exchanges, we send new item upon receipt of the original purchase at our expense from our warehouse, within the limit of one exchange.
For metropolitan France, delivery costs fixed at 10 Euros including VAT will be charged to the Customer for each delivery from the second exchange of the same order.
For European Union countries, these costs will be 15€.
For other countries, these costs will be 25€.
The return is at the expense of the customer, as indicated in previous section.
Please inform us as soon as possible about the desired article for a booking.
